Shipping policy

Thank you for shopping with Altura Designs. Many of our products are made to order or produced in small batches. Please review the following information regarding order processing, shipping, and delivery.

Order Processing

Orders are typically processed and prepared for shipment within 3–5 business days after the order is placed.

Business days do not include weekends or holidays.

Processing time is the time required for us to prepare your order and is separate from the time your package spends in transit with the shipping carrier.

Orders containing personalized, custom, or made-to-order products may require additional processing time. Any significantly different processing time will be noted in the applicable product listing.

Shipping Rates

Shipping rates are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotions are subject to the terms displayed on the Altura Designs website at the time of purchase.

Shipping & Delivery

Available shipping options and estimated delivery times are displayed at checkout when available.

Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, holidays, high shipping volumes, or other circumstances outside of Altura Designs' control.

Tracking Information

When tracking is available, tracking information will be provided after your order has shipped.

Please allow time for the shipping carrier to scan and update tracking information after your shipping confirmation is sent.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase, as orders cannot be canceled after they are placed.

If a package is returned to Altura Designs because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

Delayed or Lost Packages

If your tracking information shows that your package is delayed, please allow the shipping carrier additional time to complete delivery.

If you believe your package has been lost in transit, contact us at hello@alturadesigns.store with your order number and tracking information so we can review the situation.

Altura Designs is not responsible for carrier delays outside of our control, but we will assist with available carrier information when possible.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with other members of your household, and with neighbors when appropriate.

You may also need to contact the shipping carrier directly for additional delivery information.

Please contact us at hello@alturadesigns.store if you need information from us to assist with a carrier inquiry.

Damaged Orders

If your order arrives damaged, defective, or incorrect, please follow the instructions in our Return & Refund Policy and contact us within the timeframe stated in that policy.