Contact information

If you have questions about an order, product, shipping, or our store policies, please contact us using the information below.

Altura Designs
Email: hello@alturadesigns.store

We typically respond to customer inquiries within 1–2 business days.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

Business Hours

Customer inquiries are reviewed Monday through Friday, excluding holidays.

Order Issues

For damaged, defective, or incorrect items, please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photos showing the problem.

For additional information regarding orders, please review our Shipping Policy and Return & Refund Policy.