Refund policy

At Altura Designs, many of our products are made to order or produced in small batches. Please review product descriptions, dimensions, colors, personalization details, and other product information carefully before completing your purchase.

Returns & Exchanges

All sales are final. Altura Designs does not accept returns or exchanges.

We do not accept returns or exchanges for change of mind, incorrect size or color selections, or other ordering errors made by the customer.

Cancellations

Orders cannot be canceled once they have been placed.

Because we may begin preparing or producing your order shortly after it is received, please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

We want your order to arrive as expected. If your item arrives damaged or defective, or if you receive an incorrect item, please contact us at hello@alturadesigns.store within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the item and the issue
Photos of the packaging if the item was damaged during shipping

We will review your request and determine the appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

Please do not return or ship an item back to us unless we provide return instructions.

Refunds

Refunds are not provided for change of mind, customer ordering errors, or other circumstances unrelated to a damaged, defective, or incorrect item.

If Altura Designs approves a refund for a damaged, defective, or incorrect order, the refund will be issued to the original payment method within 5 business days of approval.

Please note that your bank, credit card company, or other payment provider may require additional processing time before the refund appears in your account.